We get data about your property from the Government's online Open EPC Database. The database was created to help businesses like ours help people like you. As per the database's requirements, we are required to state the following:
This data contains address data (address 1, address 2, address 3, postcode) processed against Ordnance Survey's Address Base Premium product, which incorporates Royal Mail's PAF® database (Address Data). The Department for Levelling Up, Housing & Communities has published the address data with the consent of Ordnance Survey and Royal Mail Group Limited; Ordnance Survey and Royal Mail Group Limited reserve all their respective copyright, database rights, trademarks, and other intellectual property rights.
You can learn more about the data here and the wider use of EPC Datasets under the Open Government Licence v3.0 here.

We can support you in several ways. We provide a free tool allowing you to test retrofit options for your property. This gives you an idea of cost and carbon savings, as well as how retrofitting your property will improve your EPC score. Once you understand this, we can help you move to the next stage of works, undertaking home energy assessments, design packages, taking your project to tender, or planning and even managing the project if you wish.

Our analysis is based on the Government's Standard Assessment Procedure, with additional layers of information added based on your feedback from our survey. This provides a basis for us to model options for your home improvement.

Of course, we can! Feel free to send us an email at hello@homeenergyconcierge.com or pick up the phone and call us on +44 117 318 3767. We'll be happy to have a chat with you and point you in the right direction – whether that's working with us or taking your project forward yourself.

In most scenarios, it will. We provide lifetime savings, costs, and paybacks in our free-to-use tool.

Yes, it will. Studies by Santander, Legal + General, and Sero Homes have all indicated a 5-10% increase in the value of your property as it becomes more energy efficient.

We can help you; however, our free tool isn't set up for working on flats yet. We are working to fix this as soon as we can. Please reach out to us in the meantime, and we'd be happy to chat about your project.

Depending on your situation, whether you are a landlord or homeowner, there are several funding opportunities available to you. The majority of these are listed on the Government's Help to Heat website. You can access this here. If you have any queries about funding or financing your project, feel free to get in contact with us at letschat@homeenergyconcierge.com or on +44 117 318 3767.

This is a tricky one. EPCs were originally introduced to address fuel poverty. The EPC bands of A – G are an estimate of how cost-efficient a property is to heat, with A being the most efficient and G being the least. However, over the years, EPCs have increasingly been used as a tool for energy efficiency, as the less it costs to run, the less energy it uses.
With the move to energy efficiency, EPCs have also reported on Carbon Dioxide (CO2) emissions. These are displayed on the EPC, although they do not influence the EPC rating. When you install a heat pump, replacing a gas boiler for example, while the CO2 emissions are reduced by 50-70%, it is likely your EPC score will stay the same. This is because EPCs perceive heat pumps to be cost-neutral with the running costs of a gas boiler. In reality, heat pumps can be >30% cheaper to run than a gas boiler if they are installed correctly.
We would expect heat pumps to be better recognised by EPCs in the future. This is because the government has a target of Net Zero by 2050, and heat pumps are a potential huge contribution to helping the housing stock meet its target. However, the EPC methodology does not encourage heat pumps at present. We would expect this to change so the EPCs are better aligned with the government's Net Zero target.
We told you it was a tricky one. If you're still unsure and would like to chat about EPCs or heat pumps, you can reach us at hello@homeenergyconcierge.com or on +44 117 318 3767.